Shipping Policy
Thank you for choosing Ocimum. This Shipping Policy outlines the terms and conditions related to the delivery of our products and services.
1. Order Processing
- Orders are processed after payment confirmation and final design approval, where applicable.
- Processing times may vary depending on the complexity, customization, and production requirements of each order.
- Custom-made and personalized products generally require additional production time.
2. Shipping Time
- Estimated delivery timelines will be communicated during the order confirmation process.
- Delivery times may vary based on the shipping location, courier partner, and product type.
- Delays caused by unforeseen circumstances, public holidays, weather conditions, or logistics disruptions may affect delivery schedules.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed or communicated before order confirmation.
- Additional charges may apply for expedited shipping, remote locations, or special handling requirements.
4. Delivery
- Orders will be delivered to the address provided by the customer during checkout or order placement.
- Customers are responsible for providing accurate shipping information.
- Ocimum shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
5. Tracking Information
- Tracking details may be provided once the order has been dispatched, subject to courier availability.
- Customers can use the provided tracking information to monitor shipment status.
6. Damaged or Lost Shipments
- If a shipment arrives damaged, customers should notify us promptly with relevant photographs and order details.
- Any issues related to damaged or missing shipments will be reviewed and addressed on a case-by-case basis.
7. International Shipping
- International shipping availability may vary depending on the destination country.
- Customers are responsible for any applicable customs duties, taxes, import fees, or local regulations imposed by their country.
8. Delivery Delays
While we strive to deliver orders within the estimated timeframe, Ocimum shall not be held liable for delays caused by:
- Courier or logistics providers
- Natural disasters or extreme weather conditions
- Government restrictions or regulatory issues
- Events beyond our reasonable control
9. Contact Us
For any shipping-related questions or concerns, please contact us through the information provided on our Contact Us page.
By placing an order with Ocimum, you acknowledge and agree to this Shipping Policy.